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Posts tagged [customer service]

Your target market: How to exceed its expectations

Your target market: How to exceed its expectations

There are a lot of businesses out there that are satisfied with being average, but it’s the ones that push themselves to be more that end up being the most successful. In order to set your small business apart from the rest, you often have to go the extra mile with the aim of not simply meeting expectations, but exceeding them.

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Three ways to create a winning first impression with customers

Three ways to create a winning first impression with customers

As the old saying goes, “first impressions are lasting impressions”. If you own a small business, you will know all too well just how true this is. Making a good impression on your customers the first time you interact with them is of utmost importance, as they are likely to tell their friends, family and colleagues a lot about their encounter with your business.

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Seeking small business heroes

Seeking small business heroes

702, CapeTalk and Sage One are recognising and rewarding SA’s best small businesses. The 702/CapeTalk Small Business Awards with Sage One are underway, with more than R1 million in prizes up for grabs for the winners and runners-up in the Western Cape and Gauteng. The annual Awards seek out small businesses with big dreams and enormous potential, recognising their achievements and providing them with the support they need to grow.

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Eight things successful companies have in common

Eight things successful companies have in common

As with many things in life it’s about figuring out that winning formula, the one that paves the road to success. Whether you’re training to become a world-class athlete or creating the latest impressive dish to add to your restaurant’s menu, it’s all about finding the right balance of elements that fit together seamlessly ensure success. 

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